De Raat DRS Prisma Grade 4 Safes 072035281- DF

This product is supplied through direct delivery and is expected to arrive within 3–5 working days.

Your order will be shipped once the items are available, your payment is authorised, and the delivery address is confirmed.

The processing of most orders commences as soon as the online purchase is finalised.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

As it is dispatched independently, delivery times may vary and longer lead times may apply.

Please be advised that once an order has been confirmed, it cannot be cancelled or returned. Delivery will be completed using a standard kerbside service.

Please be aware that business days exclude bank holidays and are from Monday to Friday

Our parcels are collected by our couriers at multiple times throughout the day and once your order has been placed, it’s very likely that we won’t able to cancel it.
Please let us know as soon as possible and we’ll do our best to cancel the order

If that’s not possible, please keep the product in a safe place in its original packaging.

Contact us and we’ll email you a returns form with further instructions.

We can accept returns for any items within 28 days of the invoice date subject to the exclusions set out on this page.

To arrange a return:

Please contact us
Once you have submitted your request, we’ll send you a returns form with further instructions.

We can only accept returns where products are in their original, unopened packaging, with any security seals intact. If products are not in a resaleable condition, we will return them to you at your cost.

Print your returns note and enclose it with your products in safe and secure packaging. There are more details on the returns form.

You can arrange for our couriers to collect from you. There is a £10.05 charge for collections.

Please ensure that you have enclosed our returns form with your return to avoid any delays. When the courier arrives to collect your return, they will apply a label to the box and scan it into their system. We can track that parcel on its journey back to our returns team. If you have chosen to send the products back to us, please keep your proof of posting and any tracking details.

Once we receive your return, we’ll check it and process your credit note.

We’ll deduct a charge of 20% of the invoice value from your credit note value.

Special order items, items sent direct from the manufacturer, order to order items, large quantities especially ordered cannot be accepted for return.

When you buy a safe with an insurance rating (cash or valuables rating), you won’t receive an insurance certificate for the safe itself. Instead, the key step is to review the safe’s insurance rating, such as AiS approval, to understand what level of cover your insurer is likely to provide for the items stored inside.

Once you’ve confirmed the rating, contact your home or business insurer to notify them of your purchase. They may update your policy depending on the safe’s rating, the type of items you intend to store, and their own risk assessment. This ensures your contents are properly covered.

Certification documents are obtained directly from our suppliers. If you require copies, please send your request to sales@safeinche.com , and we’ll be happy to assist.

Please e-mail sales@safeinche.com for each request with our product code and the delivery type required.

We will contact our supplier to advise on a carriage charge and provide a quotation for each request individually. To place an order, the acceptance of the quotation would need to be confirmed in writing and would be unavailable to be ordered from our website.

We understand that timely delivery is important to you, and we appreciate your patience should there be occasional delays with our courier partners. To avoid disruption, we strongly recommend placing your orders in advance and waiting until your goods have arrived before scheduling any related work. For urgent orders, we will always do our best to assist wherever possible.

Once your order has been dispatched, you will receive an email directly from the courier containing tracking details. This information is updated regularly, so we encourage you to monitor it closely. In many cases, you may also be able to adjust your delivery to a more suitable date or time once the parcel is in transit. If a delay does occur, the courier will provide you with an update.

If your parcel has not arrived by the day following the expected delivery date, and you have not received any updates, please get in touch with us so we can investigate further.

Please note that deliveries are managed by external courier companies. While they aim to deliver on time, this is not guaranteed. We make every effort to ensure your order reaches you on time, but we cannot guarantee a specific delivery date or time. As such, we are unable to offer compensation for delays.

Thank you for your understanding and cooperation.

If you have received a dispatch confirmation email and/or your invoice, then we have sent your order to the courier. Sometimes courier information may not update (if the courier is using a temporary driver for example) but your parcel may still be out for delivery.

• Keep an eye on your tracking. A parcel may appear on the tracking software once it is scanned during the courier’s delivery process.
• If there’s still no information and your order hasn’t arrived by the morning after the date that it should have been delivered, please let us know.
• We’ll ask the courier search for your delivery. If they can’t locate it, then we will dispatch a replacement order that day.

Please contact us as soon as possible, within 5 days. The best way to do this is via email or the website and please send us some photos of the packaging so that we can share them with the courier.
If any of the products inside the packaging are damaged, we will send you replacements for the damaged items and arrange to collect the originals.
We will send you a courier claim form that we ask that you complete to allow us to take the matter up with the courier concerned.

We’ll also ask you to send us 3 photos of the damaged delivery:

Picture 1: Photographic evidence of the parcel label attached to the external packaging with the consignment number clearly displayed.

Picture 2: Photographic evidence of the packaging of the item(s), showing internal packaging e.g. outside damage to the box with internal bubble wrap.

Picture 3: Photographic evidence of the item(s) showing damage to the product.

Our couriers will not accept claims after 5 days so we are unable to replace or refund items which are notified to us after this time frame.

Please contact us as soon as possible. We’ll try to prevent the courier from delivering and recover the delivery to us.

If delivery does take place, then we will try to recover the order on your behalf and arrange for replacements to be sent to the correct address. Please note that we can’t be responsible for an error in the address when placing the order, but we can still help try to collect subject to a £10.05 collection charge and a 20% restocking fee.

Our safes come with a 28-day warranty from the date of your invoice.

If you purchased your product less than 28 days from the date of your invoice:
Please contact us
We will arrange for your faulty products to be collected or you can return them to us.
We will send you a replacement or arrange for a credit note to be prepared
Please note that manufacturers may require that certain products are checked by them to ensure that the fault has not been caused by misuse. We will notify you if this is the case and provide a copy of any supplier report that they provide us.

Burg Wachter will only repair and not replace their products. Please enquire at the time of ordering for more details.

Please ensure that you have enclosed our returns form with your return to avoid any delays. When the courier arrives to collect your return, they will apply a label to the box and scan it into their system. We can track that parcel on its journey back to our returns team. If you have chosen to send the products back to us, please keep your proof of posting and any tracking details.

When arranging a collection please be sure to provide us with as much information as possible to help the couriers pick up your order. Our couriers attempt to collect twice before cancelling the request. If the courier has attempted to collect twice but was not able to do so, then we can arrange further collections at a charge of £10.05 per collection.

If you have received the incorrect products in your order, then we’ll do everything that we can to put it right.

We can only accept returns for incorrect items if they are notified to us within 7 days of your invoice date. To arrange a return:

Contact us

We’ll ask you if you need replacement products and arrange for them to be sent to you as soon as possible.

If you don’t return the original items back to us, then the replacement invoice will become payable.

We will then send you a returns form with further instructions to return the incorrect products to us.

We can only accept returns where products are in their original, unopened packaging, with any security seals intact.

Print your returns note and enclose it with your products in safe and secure packaging. There are more details on the returns form.

We can arrange a collection at a time that is convenient for you. Once we receive your return, we’ll check it and process your credit note.

If you notify us after 7 days from the date of your invoice, we won’t be able to arrange a return.