Shipping Policy

Last updated July 15, 2024

Thank you for visiting and shopping at Diogarnet LTD. The following is our Shipping Policy. Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.

What are my shipping & delivery options?

We offer a variety of shipping options to accommodate the needs of our customers within the UK. Our standard shipping ensures that your order will be delivered within 3 to 10 business days for a fee of £5.00. We also offer free standard shipping on some orders, although this may require meeting a minimum purchase value. Please check our website for more details on how to qualify for free shipping.

In certain cases, our inventory may be managed by third-party suppliers who handle the shipping of products directly to you. This allows us to offer a broader range of products and maintain high levels of availability. Regardless of who ships your order, we commit to providing you with all necessary follow-up information post-purchase to ensure you are kept informed about the status of your delivery.

We work with several shipping carriers, including Bezos, Royal Mail, DPD, FedEx, and UPS, to ensure that your items arrive safely and on time. While we strive to adhere to our estimated delivery times, please note that these are just estimates and can be subject to change due to unforeseen circumstances. We appreciate your understanding and are dedicated to improving our delivery processes to enhance your shopping experience.

How long is the order processing time?

The processing of most orders commences as soon as the online purchase is finalised. Your order will be shipped once the items are available, your payment is authorised, and the delivery address is confirmed. Please be aware that business days exclude bank holidays and are from Monday to Friday.

How can I track my order?

You can expect a shipment confirmation email with all your tracking details once you have placed an order through Diogarnet LTD. The shipping details will be sent to the email address registered with your account or the email you used during the checkout process.

The tracking number will be active within 24 hours.

Can I change the delivery address after ordering?

During the checkout process, after entering your billing address details, you will have the option to specify a different delivery address. Kindly note that we reserve the right to request additional information if the delivery address differs from the billing address.

What happens if my order is delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. Please note that the priority of delivery within the method of shipment chosen is determined by your shipper. If the shipper is holding them, please contact them.

If the delay is longer than 30 days, the customer is obliged to reach out to us in order to report a missing package. Diogarnet LTD will, in turn, file a claim to the shipment carrier. If the carrier confirms that the package has been lost, the customer will receive a full refund. However, if the carrier confirms that the package is still in shipment, the customer will relinquish their right to file a claim and wait for the package to be delivered.

What should I do if an item is delivered damaged?

If you receive a damaged item, please do not worry. We offer refunds or exchanges for damaged products, but you must open a refund ticket within 30 days of the receipt of the item. To initiate the process, please review our Refund Policy for detailed instructions and further information.

What should I do if an item is missing from my order?

Check the amount of tracking numbers you should have received. Verify that you have received all boxes and checked all packing materials for small items. If you are still missing an item(s), contact our customer service at Diogarnet LTD.

What can I do if I am not available to pick up the package?

If you are unavailable to accept your delivery, the carrier may, depending on the type of delivery service and carrier, leave a contact card at your address indicating when they will attempt re-delivery. In the event that you are unable to receive the parcel during the carrier's final attempt, it will be returned to the carrier's depot. You must then contact the carrier to arrange a collection; otherwise, the shipment will be returned us. In such case, you will be liable for reshipment costs once we have confirmed an updated delivery time with you.

How can you contact us about this policy?

For any further questions or comments about our Shipping Policy, you can contact us via phone at 0333 090 1146 or email at info@safeinche.com.

Revision Date

This Shipping Policy was last updated on 15 July 2024 (“Revision Date”). If you were a user before the Revision Date, it replaces the existing Shipping Policy.